Opt-Out Policy

This Opt-Out Policy outlines how you can withdraw your consent to receive marketing communications from us and how we process your data in relation to such requests.

We are committed to respecting your privacy and your choices regarding how you wish to receive communications from us.

1. Scope of This Policy

This policy applies to all marketing and promotional communications sent via:

  • Email
  • SMS / Text messages
  • Push notifications
  • Phone calls
  • Postal mail

This policy does not apply to transactional or service-related communications (such as order confirmations, password resets, delivery updates, or account security alerts), which are necessary for the fulfillment of services you have requested.

2. How to Opt Out

You have the right to withdraw your consent at any time. You may opt out of marketing communications using any of the following methods:

A. Automated Unsubscribe Links
  • Emails: Every marketing email we send contains a clear “Unsubscribe” link at the bottom. Clicking this link will instantly remove you from the relevant mailing list.
  • SMS / Text Messages: Reply to any marketing SMS with “STOP,” “UNSUBSCRIBE,” or “CANCEL” to opt out of future SMS messages.
B. Direct Request

If you prefer not to use automated methods, or if you wish to opt out of all forms of communication, you may submit a direct request. We will process your request within a reasonable timeframe, not to exceed 10 business days.

To submit a direct request: Please contact us using the contact method provided on our website or in our official communications.

When submitting a direct request, please include the following information to help us identify your record:

  • Your full name
  • The email address or phone number you wish to opt out
  • Specific communication channels you wish to opt out of (e.g., “Email only,” “All channels”)
3. Processing Time
  • Automated methods (Unsubscribe links / STOP replies): Processing is typically instant or occurs within 48 hours.
  • Direct requests: We will process your request within 10 business days from the date we receive it.

Please be aware that you may receive a small number of communications that were already in transit or scheduled prior to your request being processed. We appreciate your patience during this transition period.

4. What Happens After You Opt Out
  • You will no longer receive marketing or promotional materials.
  • We will retain your email address or phone number on our internal suppression list to ensure that we do not inadvertently re-add you to our marketing lists in the future.
  • We may continue to send you non-marketing, transactional communications if you have an active relationship with us (e.g., you have an open account, pending order, or active subscription).
5. Data Retention

Even after you opt out of marketing, we will retain your personal data to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Any data retained for these purposes will be minimized and protected.

6. Your Rights Under Data Protection Laws

Depending on your location, you may have additional rights regarding your personal data, including:

  • The right to access your data
  • The right to correct inaccurate data
  • The right to delete your data (subject to legal exceptions)
  • The right to restrict processing
  • The right to data portability

If you wish to exercise any of these rights, please submit a request using the same contact method provided for opt-out requests.

7. Third-Party Communications

This policy applies to communications sent directly by us. If you receive marketing communications from third-party partners or affiliates through our platform, you will need to opt out directly with those third parties.

8. Changes to This Policy

We reserve the right to update this Opt-Out Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions about this policy, need assistance with opting out, or wish to exercise your data protection rights, please contact us using the contact details provided on our website or in our official communications.

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